Scott  has Multiple Sclerosis and uses a wheelchair and a scooter for mobility. For years, he worked informally
with businesses in his community to raise awareness about the access needs of individuals with mobility disabilities. He filed
several complaints with the department and agreed to have his concerns addressed through the ADA Mediation Program. All five of
his complaints were resolved successfully through mediation.
On his ADA mediation experience, he says, “Mediators have shown compassion and interest for both parties. For me, the process
was stress free as the mediators are extremely experienced in providing a comfortable, conflict-free environment. They are eager to help find a resolution that results in a beneficial solution for everyone involved.”  Scott’s participation in the ADA mediation program facilitated the development of positive relationships between him
and business owners in his community. In one case, he shared information with a restaurant owner about the availability of tax
credits for renovation, and he has continued to support their business during the pandemic